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Video
conferencing is a product of Eagle
Teleconferencing Services Inc.
Eagle
has been in the business of
providing conference-calling services since 1993.
Free videoconferencing is backed by the experience, management and
proven infrastructure of Eagle Communications.
Frequently
Asked Questions (FAQ):
We have made every attempt to answer most of the
questions
here. Please do bear in mind that this section gets its
improvement
from your questions and will increase in due course.
Why
do I need Video Conference Service?
How
long will this service be FREE?
Why
are you giving this premium
service away?
Can
I use my present Video Conference Unit?
What
is the difference between ISDN and IP?
Can
I use my Internet connection for IP Video?
Can
I connect with other Video conference units of my business associates?
Can
I connect to non IP based units?
How
can I connect with ISDN (H.320) users?
Why
do I need expensive unit, can I use a PC cam?
Can
I connect with other Video
Conference Units in Europe or Asia?
Do
you peer with other Video Conference Service Providers?
Who
do you recommend for good internet connection?
Can
you sell us IP connection?
What
type of IP connection do I need?
Can
you sell Video Conference units?
Can
you help me in selecting a
vendor?
Who
are approved Vendors?
Who
will support my unit?
How
do you differ from other service providers?
How
do you bill me?
If you feel that your question are not answered please send your
question via Email to us and will Respond as soon as possible faq@eagleconf.com
Why do I need Video
Conference Service ?
Video conferencing can help you defray or reduce travel expense.
Instead of spending hours at airports and security Gates you can
conduct live meetings over IP/ISDN.
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How long will this service be FREE
?
Free service may end at any time without notice.
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Why are you giving this premium service
away?
To encourage companies in using our service we are offering the service
for free for first few months.
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Can I use my present Video Conference
Unit ?
Yes.
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What is the difference between ISDN and IP?
ISDN stands for Integrated Services Digital Network and IP
stands for Internet protocol. ISDN is the type of phone line
used for high bandwidth uses and used H.320 standard as such when
ever you use the line. Your local phone company will bill you
service charge on a per minute basis. IP is the standard for Internet
and usually there is no charge for the bandwidth use as such you
can use IP for video
Conference calling if you are on a good quality internet connection.
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Can I use my
Internet connection for IP Video?
Yes, you may as long as you have more than 1mb 2 way bandwidth.
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Can I connect
with other Video conference units of my business associates?
Yes, You can connect with other video conference units using our bridge
upto 4 end points simultaneously.
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Can I connect to non IP based units?
Yes, you may connect o ISDN/H.320 units.
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How can I connect with ISDN (H.320) users ?
Once you become a customer on our gatekeeper you can use our auto
transcoding gateways which will allow IP and ISDN to Co-exist on the
same box, thus allowing IP and ISDN to communicate with
each other.
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Why do I need
expensive unit, can I use a PC cam?
In reality the costs have come down tremendously for Video
conference units. These days you can buy a video conference Units
for as low as $3000 and upwards of $40,000 for plasma screens.
PC Cam units do not provide the quality for a business
Video conference as they cannot go beyond 128Kb in most cases with few
exceptions. We do not recommend PC based video Units.
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Can I connect
with other Video Conference Units in Europe or Asia?
Yes, you may as long as they can dial into IP or dial up ISDN number of
Eagle Bridge.
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Do you peer
with other Video Conference Service Providers?
Yes, we will peer with other Video Conference providers. Eagle believes
in open relationship with all competitors to enhance
the Quality and service to all end users. If you are a competitor
please contact us.
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Who do you
recommend for good internet connection?
We are neutral on who you use for your internet connection. Based on
our testing the following backbone providers had the quality of network
to support video calls. Please do bear in mind that
Quality may change from time to time depending on various scenarios.
INTERNAP, SPRINT LINK, MCI-WORLDCOM and QWEST
IF you are a internet service provider or a backbone provider who like
to peer with us for video traffic to enhance the user experience to
their users please contact us via email peer@eagelconf.com.
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Can you sell us
IP connection?
Yes we can provide a quote for your video IP connection needs or we
will recommend to a quality IP access provider. Please contact Eagle
Sales for further information.
sales@telechoice.net
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What type of IP connection do I need?
SDSL or t1 with bandwidth of 1.1Mb will suffice the need for video
conference. We highly recommend that you use the connection dedicated
for Video conference only.
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Can you sell Video Conference units?
Yes, we can help you in choosing a video end point.
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Can you help me
in selecting a vendor?
Yes
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Who are
approved Vendors?
We only recommend and approve vendors who have tested their units with
us. These vendors are: Polycom, Tandberg and Zydacron. We will not
support any other vendor and you will assume all responsibility of self
supporting.
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Who will support my unit?
Eagle will provide complementary support but we request that you rely
on the vendor from whom you have purchased the unit.
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How do you differ from other service providers?
First of all you get the quality and service for which Eagle stands.
Second you are getting the best quality for most economical price. We
believe in charging flat fee Vs. hourly. Most of the
competitors provide packaged service with few hours included and
then will Charge you for the usage on a per minute or hourly basis.
You can compare our pricing with any one in the market and no one
can Come to close for price, quality or service. We guarantee to
beat any price in the market by 25%.
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How do you bill me?
Our billing is monthly and its billed in advance each month similar to
phone bill.
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