Frequently Asked Questions (FAQ):
We have made every attempt to answer most of the questions
here. Please do bear in mind that this section gets its improvement
from your questions and will increase in due course.
Why do I need Video Conference Service?
How long will this service be FREE?
Why are you giving this premium
service away?
Can I use my present Video Conference
Unit?
What is the difference between ISDN
and IP?
Can I use my Internet connection
for IP Video?
Can I connect with other Video conference
units of my business associates?
Can I connect to non IP based units?
How can I connect with ISDN (H.320)
users?
Why do I need expensive unit, can
I use a PC cam?
Can I connect with other Video
Conference Units in Europe or Asia?
Do you peer with other Video Conference
Service Providers?
Who do you recommend for good internet
connection?
Can you sell us IP connection?
What type of IP connection do I
need?
Can you sell Video Conference units?
Can you help me in selecting a
vendor?
Who are approved Vendors?
Who will support my unit?
How do you differ from other service
providers?
How do you bill me?
If you feel that your question are not answered please send
your question via Email to us and will Respond as soon as possible
faq@eagleconf.com
Why do I need Video Conference
Service ?
Video conferencing can help you defray or reduce travel expense.
Instead of spending hours at airports and security Gates you can
conduct live meetings over IP/ISDN.
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How long will this service
be FREE ?
Free service may end at any time without notice.
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Why are you giving this premium service away?
To encourage companies in using our service we are offering
the service for free for first few months.
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Can I use my present Video Conference Unit ?
Yes.
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What is the difference between ISDN and IP?
ISDN stands for Integrated Services Digital Network and IP
stands for Internet protocol. ISDN is the type of phone line
used for high bandwidth uses and used H.320 standard as such when
ever you use the line. Your local phone company will bill you
service charge on a per minute basis. IP is the standard for Internet
and usually there is no charge for the bandwidth use as such you
can use IP for video
Conference calling if you are on a good quality internet connection.
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Can I use my Internet connection for IP Video?
Yes, you may as long as you have more than 1mb 2 way bandwidth.
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Can I connect with other Video conference units of my business
associates?
Yes, You can connect with other video conference units using
our bridge upto 4 end points simultaneously.
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Can I connect to non IP based units?
Yes, you may connect o ISDN/H.320 units.
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How can I connect with ISDN (H.320) users ?
Once you become a customer on our gatekeeper you can use our
auto transcoding gateways which will allow IP and ISDN to Co-exist
on the same box, thus allowing IP and ISDN to communicate with
each other.
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Why do I need expensive unit, can I use a PC cam?
In reality the costs have come down tremendously for Video
conference units. These days you can buy a video conference Units
for as low as $3000 and upwards of $40,000 for plasma screens.
PC Cam units do not provide the quality for a business
Video conference as they cannot go beyond 128Kb in most cases
with few exceptions. We do not recommend PC based video Units.
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Can I connect with other Video Conference Units in Europe or
Asia?
Yes, you may as long as they can dial into IP or dial up ISDN
number of Eagle Bridge.
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Do you peer with other Video Conference Service Providers?
Yes, we will peer with other Video Conference providers. Eagle
believes in open relationship with all competitors to enhance
the Quality and service to all end users. If you are a competitor
please contact us.
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Who do you recommend for good internet connection?
We are neutral on who you use for your internet connection.
Based on our testing the following backbone providers had the quality
of network to support video calls. Please do bear in mind that
Quality may change from time to time depending on various scenarios.
INTERNAP, SPRINT LINK, MCI-WORLDCOM and QWEST
IF you are a internet service provider or a backbone provider
who like to peer with us for video traffic to enhance the user
experience to their users please contact us via email peer@eagelconf.com.
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Can you sell us IP connection?
Yes we can provide a quote for your video IP connection needs
or we will recommend to a quality IP access provider. Please contact
Eagle Sales for further information.
sales@eagleconf.com
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What type of IP connection do I need?
SDSL or t1 with bandwidth of 1.1Mb will suffice the need for
video conference. We highly recommend that you use the connection
dedicated for Video conference only.
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Can you sell Video Conference units?
Yes, we can help you in choosing a video end point.
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Can you help me in selecting a vendor?
Yes
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Who are approved Vendors?
We only recommend and approve vendors who have tested their
units with us. These vendors are: Polycom, Tandberg and Zydacron.
We will not support any other vendor and you will assume all responsibility
of self supporting.
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Who will support my unit?
Eagle will provide complementary support but we request that
you rely on the vendor from whom you have purchased the unit.
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How do you differ from other service providers?
First of all you get the quality and service for which Eagle
stands. Second you are getting the best quality for most economical
price. We believe in charging flat fee Vs. hourly. Most of the
competitors provide packaged service with few hours included and
then will Charge you for the usage on a per minute or hourly basis.
You can compare our pricing with any one in the market and no one
can Come to close for price, quality or service. We guarantee to
beat any price in the market by 25%.
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How do you bill me?
Our billing is monthly and its billed in advance each month
similar to phone bill.
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